Effective Date: July/2025

At Sokher Bazar, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you visit or make a purchase from our website.

1. Information We Collect

We collect the following types of personal information:

Contact Information: Name, phone number, email, shipping and billing addresses.

Order Details: Products purchased, payment method, order history.

Device Information: IP address, browser type, time zone, cookies, and usage behavior on our website.

Optional: Gender, date of birth, feedback, survey responses, etc.

2. How We Use Your Information

We use your information to:

Process and deliver your orders

Communicate order updates, confirmations, and promotional offers

Improve website experience, design, and customer support

Prevent fraudulent transactions and enhance security

Respond to customer service inquiries and feedback

3. Sharing Your Information

We only share your information with:

Delivery Partners: To ensure your products reach you

Payment Gateways: For secure transaction processing

Service Providers: For analytics and marketing tools (e.g., Facebook Pixel, Google Analytics)

Legal Authorities: Only when required by applicable laws

🔒 We never sell, rent, or misuse your personal data under any circumstances.

4. Payment Security

All payments are processed via SSL-encrypted gateways such as bKash, Nagad, Rocket, or trusted third-party platforms (like SSLCommerz).

We do not store your card or mobile banking credentials.

5. Data Retention

Your personal data is retained only for as long as necessary to complete transactions and fulfill regulatory, legal, or audit obligations.

6. Your Rights

As a valued customer, you have the right to:

Access and correct your personal information

Request permanent deletion of your account or data

Unsubscribe from promotional emails or SMS

Reach out to us with privacy-related concerns at any time

📩 For assistance, email us at contact@sokherbazar.com or call +880 1731-328344

7. Cookies

We use cookies and tracking technologies to:

Enhance your browsing experience

Personalize product suggestions

Analyze website traffic and user behavior

You may disable cookies anytime through your browser settings.

8. Changes to This Policy

This policy may be updated periodically. All updates will be posted here with a revised "Effective Date." Continued use of the website implies acceptance of the updated policy.

9. Contact Us

For questions, concerns, or feedback regarding this Privacy Policy:

📧 Email: contact@sokherbazar.com

📱 Phone: +880 1731-328344

🌐 Website: www.sokherbazar.com